These Terms of Use govern your access to and use of the Site. By browsing, accessing or using the Site or by using any facilities or services made available through it or by transacting through or on it, you acknowledge and warrant that you have read, understood and agree to be bound by these Terms of Use and any additional terms and conditions notified to you from time to time. These Terms of Use form a legally binding agreement between Us and you. If you do not agree to these Terms of Use, you must immediately exit and not access or use the Site.
1.1 |
General |
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1.1 Nostra Homes & Developments Pty Ltd ACN 127 679 627 is a builder and developer of houses, units and townhouses based in Melbourne, Australia. |
1.2 |
Nostra Homes & Developments Pty Ltd ACN 127 679 627 (we, us, our), are committed to protecting your privacy, in accordance with applicable Australian privacy laws |
1.3 |
This Policy is designed to give you a greater understanding of how we collect, use, disclose and otherwise handle personal information |
1.4 |
A copy of this Privacy Policy is available on Nostra's website at http://nostrahomes.com.au/, or you can request a copy by contacting out Privacy Officer (details under heading 11 below) |
1.2 |
What is personal information? |
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Personal information means information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable. |
1.3 |
Our Obligations |
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We are required to comply with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act). The APPs regulate the manner in which personal information is handled throughout its life cycle, from collection to use and disclosure, security, accessibility and disposal. We are also required to comply with more specific privacy legislation in some circumstances, such as:
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1.4 |
Employee Records |
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We are generally exempt from the Privacy Act when we collect and handle employee records and this Privacy Policy does not apply to that information. However, where State or Territory health privacy legislation applies, we are still required to protect the privacy of employee health information. This Privacy Policy will apply in those circumstances. |
2.1 |
General |
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The type of personal information that we collect about you depends on the type of dealings you have with us. For example, if you:
Further, there may be occasions where we obtain your personal information from other sources such as information services providers or a publicly maintained record including but not limited to:
We may also collect personal information about you when conducting market research. |
2.2 |
Sensitive information |
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Sensitive information is a subset of personal information that is generally afforded a higher level of privacy protection, such as health information. We only collect sensitive information where it is reasonably necessary for our functions or activities and either:
For example, we may collect:
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2.3 |
Collection of information other than personal information through our website |
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When you visit our website, some of the information that is collected about your visit is not personal information, as it does not reveal your identity. Site visit information For example, we record your server address, the date and time of your visit, the pages you visited, any documents you downloaded, the previous site you visited and the type of device, browser and operating system you used. We use and disclose this information in anonymous, aggregated form only, for purposes including statistical analysis and to assist us to improve the functionality and usability of our website. You are not individually identified, however we reserve the right to use or disclose this information to try to locate an individual where we reasonably believe that the individual may have engaged in any unlawful or inappropriate activity in connection with our website, or where we are otherwise required or authorised by law to do so. Cookies A cookie is a small string of information that a website transfers to your browser for identification purposes. The cookies we use do not identify individual users, although they do identify the user's internet browser. We use cookies to hold anonymous session information. This information is used to personalise your current visit to the website, for example to allow the website to remember who you are by keeping server variables linked to your session. We only use non-persistent cookies. That is, they are held on your browser's memory only for the duration of your session Most internet browsers are set to accept cookies. If you prefer not to receive them, you can adjust your internet browser to reject cookies, or to notify you when they are being used. There are also software products available that can manage cookies for you. Rejecting cookies can, however, limit the functionality of our website. Online Behavioural Advertising We use advertising programs that place cookies on your computer to collect information about your browsing history (including on external websites). This information, which does not identify you personally, is collected in order to improve your online experience by customising the advertising you see to your interests (including the display of more relevant ads on external websites). You can opt out of these programs at any time by clicking here. |
2.4 |
What if you don't provide us with your personal information? |
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We will provide individuals with the option of not identifying themselves, or of using a pseudonym, when dealing with us if it is lawful and practicable to do so. A pseudonym is a name or other descriptor that is different to an individual's actual name. For example, you can access our website and make general phone queries without having to identify yourself. In some cases however, if you don't provide us with your personal information when requested, we may not be able to provide you with the product or service that you are seeking. For example, you must identify yourself to a member of our accounts team in order to check on the status of a payment made to/or by us. |
3.1 |
Methods of collection |
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We collect personal information in a number of ways, including:
Further, there may be occasions where we obtain your personal information from other sources such as information services providers or a publicly maintained record including but not limited to:
We may also collect personal information about you when conducting market research. |
3.2 |
Collection notices |
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Where we collect personal information about you, we will take reasonable steps to provide you with certain details about that collection (such as the purpose for which we are collecting the information and the type of third parties to which it is usually disclosed). We will generally include this information in a collection notice. Collection notices provide more specific information than this Privacy Policy. The terms of this Privacy Policy are subject to any specific provisions contained in collection notices and in the terms and conditions of particular offers, products and services. We encourage you to read those provisions carefully. |
3.3 |
Unsolicited information |
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Unsolicited personal information is personal information we receive that we have taken no active steps to collect (such as an employment application sent to us by an individual on their own initiative, rather than in response to a job advertisement). We may keep records of unsolicited personal information if the Privacy Act permits it (for example, if the information is reasonably necessary for one or more of our functions or activities). If not, we will destroy or de-identify the information as soon as practicable, provided it is lawful and reasonable to do so. |
4.1 |
General |
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The main purposes for which we collect, hold, use and disclose personal information are set out below:
We may also collect, hold, use and disclose personal information for other purposes explained at the time of collection:
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4.2 |
Direct marketing |
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We may use or disclose your personal information to let you know about us and our products and services (including promotions, special offers and events), either where we have your express or implied consent, or where we are otherwise permitted by law to do so. We may contact you for these purposes in a variety of ways, including by mail, email, SMS, telephone and facsimile. Opting out
Notification of source If we have collected the personal information that we use to send you marketing communications from a third party (for example a direct mail database provider), you can ask us to notify you of our source of information, and we will do so, unless this would be unreasonable or impracticable. |
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We may share personal information with third parties where appropriate for the purposes set out under heading 4, including:
In each case, we may disclose personal information to the service provider and the service provider may in turn provide us with personal information collected from you in the course of providing the relevant products or services. |
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We do not currently disclose personal information to third parties located overseas. If this changes at some time in the future, we will comply with the requirements of the Privacy Act that apply to cross border disclosures of personal information and this Privacy Policy will be amended accordingly. |
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We will not:
unless this is permitted by the Privacy Act (for example, use of an identifier to verify an individual's identity or uses or disclosures required or authorised by or under an Australian law). |
8.1 |
General |
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We hold personal information in a number of ways, including in electronic databases, email contact lists, and in paper documents held in drawers and cabinets. Paper files may also be archived in boxes and stored offsite in secure facilities. We take reasonable steps to:
You can help us keep your information up to date, by letting us know about any changes to your details, such as your address, email address or phone number. |
8.2 |
Security |
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The steps we take to secure the personal information we hold include website protection measures (such as firewalls and anti-virus software), security restrictions on access to our computer systems (such as login and password protection), controlled access to our corporate premises, policies on document storage and security, personnel security (including restricting access to personal information on our systems to staff who need that access to carry out their duties, staff training and workplace policies. Online credit card payment security We process payments using EFTPOS and online technologies. All transactions processed by us meet industry security standards to ensure payment details are protected. Website security While we endeavour to protect the personal information and privacy of users of our website, we cannot guarantee the security of any information that you disclose online and you disclose that information at your own risk. If you are concerned about sending your information over the internet, you can contact us by telephone or post (details under heading 11 below). |
9.1 |
General |
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Please contact our Privacy Officer (details under heading 11 below) if you would like to access or correct the personal information that we hold about you. We may require you to verify your identity before processing any access or correction requests, to make sure that the personal information we hold is properly protected. |
9.2 |
Access |
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We will generally provide you with access to your personal information, subject to some exceptions permitted by law. We will also generally provide access in the manner that you have requested (eg by providing photocopies or allowing a file to be viewed), provided it is reasonable and practicable for us to do so. We may however charge a fee to cover our reasonable costs of locating the information and providing it to you. |
9.3 |
Correction |
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If you ask us to correct personal information that we hold about you, or if we are satisfied that the personal information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up-to-date, complete, relevant and not misleading. If we correct personal information about you, and we have previously disclosed that information to another agency or organisation that is subject to the Privacy Act, you may ask us to notify that other entity. If so, we will take reasonable steps to do so, unless this would be impracticable or unlawful. |
9.4 |
Timeframe for access and correction requests |
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Except in the case of more complicated requests, we will endeavour to respond to access and correction requests within 30 days.
In addition, if we refuse to correct personal information in the manner you have requested, you may ask us to associate with the information a statement that the information is inaccurate, out-of-date, incomplete, irrelevant or misleading, and we will take reasonable steps to do this in such a way that will make the statement apparent to users of the information. |
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If you have a complaint about how we have collected or handled your personal information, please contact our Privacy Officer (details under heading 11 below). Our Privacy Officer will endeavour in the first instance to deal with your complaint and take any steps necessary to resolve the matter within a week. If your complaint can't be resolved at the first instance, we will ask you to complete a Privacy Complaint Form, which asks you to explain the circumstances of the matter that you are complaining about, how you believe your privacy has been interfered with and how you believe your complaint should be resolved. Complaints process If you have a complaint about how we have collected or handled your personal information, please contact us (details under heading 11 below). We will endeavour in the first instance to deal with your complaint and take any steps necessary to resolve the matter within a week. If we are not able to do so, we will ask you to submit your complaint in writing. In most cases, we expect to investigate written complaints and provide a response within 30 days of receipt. If the matter is more complex and our investigation may take longer, we will contact you and tell you when we expect to provide our response. If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner (see here for further information). |
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Please contact us if you have any queries about the personal information that we hold about you or the way we handle that personal information. Our contact details are set out below. Email: info@nostrahomes.com.au Telephone: 03 8353 2211 |
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We may amend this Privacy Policy from time to time. The current version will be posted on our website and a copy may be obtained by contacting our Privacy Officer (details above). |
At Nostra Homes, we have over 18 years of experience as first-class new home builders in Melbourne. Leveraging our expertise, we help build your dream home according to your needs. Our homes are built to last, crafted with attention to detail, ensuring they can be enjoyed for generations to come. We prioritise your journey as property owners, ensuring all your needs are fulfilled and your expectations are surpassed.
Whether you're ready to build your dream home or have a few questions, we're here to help.
Get in touch with our specialist team.